Terms and conditions for Lords Exotics Encounters

Welcome to Lords Exotics Encounters. Before booking an exciting and educational animal experience with us, please take a moment to review our terms and conditions. These guidelines ensure a smooth and enjoyable process for everyone, from booking to the day of your encounter.

Terms & Conditions

 

Effective Date: August 2026

 

1. Booking Confirmation

 

  • A booking is only confirmed once the required deposit and booking form has been received.
  • Deposits are non-refundable unless Lords Exotics cancels the booking.
  • The remaining balance must be paid no later than 7 days before the event, unless otherwise agreed in writing.

 

2. Deposits

 

  • A 25% non-refundable deposit is required to secure all bookings.
  • Any optional extras or add-ons must be paid for at the same time as the deposit.
  • Dates cannot be held without a deposit.

 

3. Travel

 

  • Travel within the agreed local area is included where stated.
  • A mileage charge may apply for locations outside our standard service area.
  • Any parking fees, congestion charges or similar costs must be covered by the customer.

 

4. Cancellations

 

Customer Cancellation

 

  • More than 28 days before the event – deposit returned.
  • 14–28 days before the event – 50% of the total booking fee is returned.
  • Less than 14 days before the event – 100% of the booking fee retained.

 

Lords Exotics Cancellation

 

If we have to cancel due to illness, animal welfare, severe weather, vehicle breakdown or other unforeseen circumstances, customers will be offered either:

 

  • A full refund of monies paid, or
  • The opportunity to transfer the booking to another available date.

 

5. Animal Welfare

 

The welfare of our animals always comes first.

 

Lords Exotics reserves the right to substitute animals or reduce handling if required for the health, wellbeing or safety of the animals.

 

Animals will never be placed in situations that could compromise their welfare.

 

6. Health & Safety

 

All participants must follow the handler’s instructions at all times.

 

Anyone behaving in a way that risks the safety of themselves, others or the animals may be asked to stop handling immediately.

 

Children must remain supervised by a responsible adult or member of staff throughout the session.

 

7. Hygiene

 

Hands must be washed or sanitised after handling animals.

 

Anyone who is feeling unwell, has vomiting or diarrhoea, or has an infectious illness should not handle the animals.

 

8. Venue Requirements

 

The customer is responsible for providing:

 

  • A safe indoor or suitable outdoor area.
  • Adequate space for the session.
  • Reasonable access for unloading equipment.
  • Shelter if the event is outdoors.

 

Lords Exotics reserves the right to refuse to continue if the venue is considered unsafe.

 

9. Delays

 

If the customer is late, the session may be shortened to avoid disrupting later bookings.

 

If Lords Exotics is delayed due to circumstances beyond our control, we will contact the customer as soon as possible.

 

10. Photography & Video

 

Customers are welcome to take photographs and videos during the encounter for personal use.

 

Lords Exotics may take photographs during sessions for promotional purposes. If you do not wish to appear in any photographs, please let us know before the session begins.

 

11. Liability

 

Whilst every reasonable precaution is taken, handling live animals carries a small element of risk.

 

By booking with Lords Exotics, customers acknowledge these risks and agree to follow all instructions provided.

 

Lords Exotics accepts no responsibility for injury or damage resulting from failure to follow instructions.

 

12. Insurance

 

Lords Exotics is:

 

  • Fully insured.
  • DBS checked.
  • Licensed where required.
  • Mental Health First Aid trained.

 

Insurance certificates can be provided upon request.

 

13. Community Rate Bookings

 

Discounted community pricing is available for eligible:

 

  • Schools
  • Nurseries
  • Colleges
  • Youth groups
  • Scouts & Guides
  • Care homes
  • Registered charities
  • Other approved community organisations

 

Proof of eligibility may be requested.

 

14. Force Majeure

 

Lords Exotics shall not be held responsible for cancellations or delays caused by events beyond our reasonable control, including severe weather, road closures, government restrictions, pandemics or other emergencies.

 

15. Acceptance

 

Payment of the booking deposit confirms that you have read, understood and agreed to these Terms & Conditions.

 

Thank you for choosing Lords Exotics. We look forward to bringing an unforgettable animal encounter to your event.